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Make a complaint

On this page you will find information and practical advice about making a complaint if you are unhappy with a process or action related to your child's SEND.

Making a complaint about a school

If you have spoken about any concerns with your child's school or setting, but still feel unhappy with the results, you can make a complaint.

If you’re making a complaint about a school, you will need to send your complaint to the head teacher. Their complaints procedure will be on their website.

To make a complaint you need to:

  • put it in writing and use the word "complaint"
  • be clear about the issues you want to be looked at

  • say what you would like to happen next

If you don’t receive a response, are unhappy with it, or your complaint involves the head teacher, you can send your complaint to the governing body.

How to make a complaint or comment about the local authority or SENA department or  SENDIASS

If you are dissatisfied in any way with  the service you have received from SENDIASS, we will do all we can to try to resolve your issues quickly, we will investigate your complaint and explain the outcome of our enquiries to you.

Most complaints can be sorted out by talking to the person you normally deal with in the team, so please talk to them first if you can. If they can't help or you would prefer to talk to someone else, please contact:

Leicestershire SENDIASS Team supervisor
Call: 0116 305 5614 from 9am to 3pm, Monday to Friday
Email: info@sendiassleicestershire.org.uk
Or use our form to get in touch

If the complaint cannot be resolved on an informal basis, please see our complaints policy and you can also make a formal complaint through the Leicestershire County Council complaints webpage. 

Make a complaint about a Leicestershire County Council service

Contact Leicestershire County Council, if you would like to make a complaint about the service you've received from them.

 

What if you have a Safeguarding concern

If you have a safeguarding concern all schools have a designated safeguarding lead (DSL) which will be a senior member of management, their contact details will be available on the schools website or if you ask the school office.

If you have immediate concerns about a child's safety contact:

Leicestershire County Council First Response Children’s Duty Team
Call: 0116 3050005 
Email: childrensduty@leics.gov.uk

Leicestershire County Council has a designated officer (LADO) and allegations manager who can be contacted on : 0116 305 4141

What is a Judicial Review

A judicial review is a legal process that reviews the lawfulness of something that a public body has decided to do, failed to do, or a policy that they follow.

They are a different to the Special Educational Needs and Disability Tribunal (SENDIST), as SENDIST will hear appeals about a specific set of issues such as Education Health and Care Plan disputes.

A judicial review doesn’t agree or disagree with the decision made by the public body. Instead, they look at the way the decision was taken, and whether it was made lawfully, fairly and rationally.

If they rule the decision wasn’t made lawfully, was unreasonable, or disproportionate, then the court can order the public body to start over and re-make the decision. Sometimes, this order will lead to a different decision, but it may be that the body reach the same decision again, but in a lawful way.

In some cases, the court may make a 'mandatory order’, which means that the public body must act in a particular way. For example, a mandatory order might be made is if the local authority is failing to secure the educational provision in section F of an EHCP, as in that case, the only lawful outcome is to secure the provision.

When a judicial review may be needed 

A judicial review may be necessary where there is no other way the complaint could be resolved. For example:

  • The local authority (LA) has agreed to issue an EHC plan but fails to actually issue the final plan, resulting in the child or young person missing special educational provision or schooling.

  • The LA fails to secure the provision set out in an EHC plan, resulting in the child or young person missing education.

  • The LA has unreasonably decided to stop providing home to school transport, to which a child or young person is entitled, meaning the child or young person cannot get to their place of learning. 

  • The governing body of a school refuses to admit a child or young person despite being named in the EHC plan (where there has been no formal exclusion).

How to start judicial proceedings 

If you are thinking of requesting a judicial review, it is important to consider: 

Legal assistance 

Unlike a SENDIST appeal, where you can represent yourself, it is advised that you seek professional legal advice and/or representation for a judicial review. Public laws can be very complicated and if you lose the case you could be responsible for covering the legal costs for the opposing side. You may be able to apply for legal aid, but there is a criteria for this support that is means tested.

Trying other processes first

The judicial court will expect you to have tried other methods of resolving your claim first, such as making a formal complaint to the public body, complaining to the local government and social care ombudsman or to considered an appeal or mediation.

Timescales for appeal

Judicial review applications must be made within three months of the grounds for the claim arising.

If you would like some more detailed information about judicial reviews and the process, you might find these resource links helpful:

 

 

Useful resources

Disclaimer

Whilst we hope that you find these resources helpful, the information in this section is not endorsed by Leicestershire SENDIASS and we're not responsible for the content of sites or services offered by third parties.

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